FAQ

We have a minimum charge of £495.00 and in many cases this is sufficient to cover the cost of the service. However in some cases the tracing can take longer and inevitably the costs will increase. Your insurers will be familiar with the requirements of this service and your policy will normally provide for costs up to £5000.

We will call you back as soon as we receive your enquiry, take details of the problem and arrange a convenient time to visit you. Once our technitians have traced the leak they will access the problem to allow repairs to be made. Click here to see our step by step claim journey.

We are not only accredited by the BDMA (British Disaster Management Association), we are also qualified plumbers. Trace and Access have attended a vast number of scenes over the past 3 years, boasting a 100% success rate.

Yes, we are insured in the use of our own specialised equipment and also to access the leaks in the fabric of your property.

You won’t have one! If no leak is found, you will be provided with a report to pass on to your insurance company, who normally reimburse you. If we decide to come out, it is extremely rare there won’t be a leak.

If the water leak is on the street side of your water meter, the responsibility for tracing, accessing and repairing lies with the water company in your area. If the leak is between the meter and your property it is normally your responsibility. You may have separate insurance to cover you and it is well worth checking this out before calling us. If not, then our tracing systems work in the same way and we can still provide a service to you. A word of caution, you may NOT be covered by your household policy and this work is expensive. It is normally time consuming and involves groundwork with all of the associated inconvenience. We advise you to make the enquiry with your insurance company at an early stage.